As a bank that aims to be a relevant and reliable partner to its clients in times when they make important life and business decisions, it is necessary that we understand their needs and behaviors so that we could develop internal capacities and react to them in a timely manner with solutions that create value for the clients, but also for our bank. For years, our biggest supporters in elevating business agility and adopting a strategic approach to innovation have been our partners, like ICT Hub. Achieving business success nowadays is a team effort, and having the right teammates makes it all the more worthwhile.

In my previous position, through a strategic and systematic approach, carefully curated education and startup collaboration programs, ICT Hub has helped my team improve the competencies of our business system in order to respond to market changes and customer needs more quickly, but also encouraged us to consider and develop new strategic directions, introduce new ways of work and learning inside the organization. The overall employee satisfaction with their work and business surrounding has also amplified, which in turn resulted in greater customer satisfaction with our services. Altogether, that process has enabled the further development of our corporate culture that underlines and nourishes the value of innovativeness, openness and trustworthiness.